Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Cancel Your ETA Submission

Plans changed? It happens to the best of us. Here's the full breakdown of how cancellation works.

📋 TL;DR

Email [email protected] with your reference number to request a cancellation. Whether a refund is possible depends on how far along your submission is. Check our Refund Policy for details.

Before you cancel: Are you sure cancellation is the right move? If you just need to change a detail (like travel dates or a typo), a modification might be the better call. No need to start from scratch!

Can You Still Cancel? Here's the Deal

Before We Start Processing

If our team hasn't started reviewing your details yet, cancellation is straightforward. You'll be eligible for a full refund of our service fee.

While Under Our Review

If we're currently reviewing your details but haven't forwarded them yet, cancellation is still possible. Refund eligibility depends on how much work has been done.

After Forwarding to Authorities

Once your details have been sent to the UK authorities, we can't pull them back. The government fee portion is non-refundable at this stage.

How to Request a Cancellation

01

Find Your Reference Number

Check the confirmation email we sent when you submitted. Your reference number is right there.

02

Email Us

Send an email to [email protected] with your reference number and let us know you want to cancel.

03

We'll Confirm

Our team will check the status of your submission and let you know if cancellation is possible, along with any refund details.

Cancellation Questions

Will I get a refund?

It depends on the stage. Before forwarding — yes. After forwarding — the government fee is non-refundable. Check our Refund Policy for the full breakdown.

How long does the cancellation take?

We typically process cancellation confirmations within 24 hours. Refunds (if applicable) take 5-10 working days to appear on your statement.

Can I re-apply after cancelling?

Absolutely! If your travel plans change again, you're welcome to start a fresh submission anytime.

I cancelled by accident — can I undo it?

If the cancellation hasn't been fully processed, there might be a chance. Email us immediately and we'll do our best.

⚡ Pro-Tip

Before you cancel, ask yourself: "Do I just need to change a detail?" If so, a modification is faster, easier, and doesn't require starting over. Modify instead →

🔥 Insider Hack

Here's what they don't tell you — if you're cancelling because of a travel date change, you probably don't need to cancel at all. Just modify your dates and save yourself the hassle!

Need to talk it through? We're here to help.

Contact Us Modify Instead