Got Questions? We've Got Answers 🤔

The UK ETA (Electronic Travel Authorisation) is a digital travel permit you need before visiting the UK. Think of it as a pre-clearance that links to your passport electronically. No stamps, no stickers — just a digital green light that says 'you're good to board.'

Nope! An ETA is different from a visa. It's for short-term visits (tourism, business, transit) and is much simpler to get. If you need to stay longer or for other purposes (like work or study), you'd need a different type of permission.

Once approved, your ETA is typically valid for multiple entries over a set period. The exact validity depends on your individual circumstances and is determined by the UK authorities. It's linked to your passport, so if you get a new passport, you'll need a new ETA.

Yes! Even if you're just passing through a UK airport to catch a connecting flight, you still need an ETA. This catches a LOT of travellers off guard. We've seen it firsthand — don't be that person at Heathrow!

If you're from an eligible country and want to visit the UK for tourism, business, or transit, you likely need one. It depends on your nationality. The UK is rolling out the ETA to more countries over time. Not sure? Reach out to us and we'll help you figure it out.

The ETA was initially launched for GCC nationals (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE) and is being expanded to more nationalities. We keep our information updated, so check with us if you're unsure.

Yes — every traveller needs their own ETA, including children. Each person needs a separate submission with their own passport details.

Use the passport you plan to travel with. Your ETA is linked to a specific passport, so make sure you enter the airport with the same one.

Filling out your details with us takes about 5-10 minutes. After that, most ETA decisions come through within 3 working days. We recommend starting at least 72 hours before your trip.

A valid passport, a recent digital photo, your email address, and basic travel plans. That's it. No bank statements, no invitation letters, no employment proof. Check our full list on the What You Need page.

Nope — you need to wait until your ETA is confirmed before boarding your flight. Airlines will check this, and you don't want to be turned away at the gate. Trust us, we've seen it happen.

No stress! Head to our Modify Application page and we'll help you sort it out. The sooner you catch it, the easier it is to fix.

No — we're a private third-party service that helps you navigate the ETA process. We are not affiliated with the UK Government or UK Home Office. Our job is to make the process easier and less confusing for you.

We double-check every detail for errors, walk you through the process in plain English, and provide real human support. Many travellers find the official process confusing — we make it simple. Plus, catching one mistake before submission can save you days.

Email us at [email protected]. Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. You can also use our Contact page.

Absolutely. We use industry-standard encryption and security measures. Your data is only used for processing your ETA — we never sell or share it with third parties. Check our Privacy Policy for full details.

The total fee (government fee + our service fee) is displayed during the checkout process. We're fully transparent — no hidden charges.

We accept all major credit and debit cards. Everything is processed securely — your payment details are never stored on our servers.

It depends on the stage of your submission. Before forwarding — usually yes. After forwarding — the government fee is non-refundable. Check our Refund Policy page for full details.

Nope! Your ETA is linked electronically to your passport. No need to print anything. Just keep the confirmation email handy on your phone as backup — screenshot it if you want to be extra safe.