Need to Change Something? ✏️
No worries — typos happen to the best of us. Here's everything you need to know about updating your details.
📋 TL;DR
Email us at [email protected] with your reference number and what needs changing. The earlier you catch it, the easier it is to fix.
What Can You Change?
Travel Dates
Plans shifted? We can update your expected arrival date — just let us know the new one.
Contact Details
New email or phone number? Easy fix. We'll update it in a flash.
Passport Details
Trickier but not impossible. If your details haven't been forwarded yet, we can usually sort it out.
Personal Information
Name changes or corrections depend on where your submission is in the process. Reach out ASAP.
The Shortcut to Modifying Your Details
Grab Your Reference Number
Find the confirmation email we sent you. Your reference number (ETA-XXXXXX) is right at the top.
Email Us the Changes
Send an email to [email protected] with your reference number and exactly what needs changing.
We Handle the Rest
Our team will check if the change is possible at your current stage and get back to you within 24 hours.
Heads Up — A Few Things to Know
Once your details have been forwarded to the UK authorities, some changes may no longer be possible.
The sooner you catch a mistake, the easier and faster it is to fix. Don't sit on it!
If a change isn't possible, we'll walk you through your options — including starting a fresh submission if needed.
There's no extra charge for modifications made before your details are forwarded.
The golden window for changes is before we forward your details to the authorities. After that, things get trickier. So if you spot something off — tell us immediately!
Here's what they don't tell you — most "errors" we see are simple typos in passport numbers or email addresses. That's exactly why our team double-checks everything before forwarding. But if something slipped through, we've got your back. 🛡️
Ready to make a change? Just drop us a message.
Contact Us