Help Center — We've Got You 🆘
Whatever your question, we've probably got the answer somewhere here. Let's find it together, adventurer!
📋 TL;DR
Browse the topics below or check our FAQs for quick answers. Can't find what you need? Email us at [email protected] — we reply within 24 hours.
Browse by Topic
Quick Answers ⚡
Here are the top 5 things people ask us. Chances are, your answer is right here:
How long does the ETA take?
Most decisions come within 3 working days. Our review takes just a few hours.
What documents do I need?
Passport, recent photo, email address, and basic travel plans. That's it!
How much does it cost?
The total fee is shown during checkout. Includes government fee + our service fee.
Can I modify my submission?
Yes — email us with your reference number. Earlier changes are easier to make.
Is this a government website?
No — we're a private third-party service. We help you navigate the process.
Your ETA Journey — The Big Picture 🗺️
New to the UK ETA? Here's your complete roadmap from start to finish:
Check If You Need an ETA
Based on your nationality and travel purpose. Not sure? Our FAQs have the details.
More detailsGather What You Need
Passport, photo, email, travel dates. Check our full list to be prepared.
More detailsWe Review Everything
Our team double-checks every detail before forwarding to the authorities.
Wait for Your Decision
Most come through within 3 working days. We'll email you updates at every stage.
More detailsTrack & Receive Your ETA
Get notified when your ETA is ready. It's linked to your passport — no printing needed.
More detailsSupport requests can be submitted 24/7 via email. Typical response time is within 24 hours. Include your reference number for faster help!
The fastest way to get help? Check our FAQs page first — 9 out of 10 questions are already answered there. It's like a cheat code for getting answers fast! 🎮
Still Need Help? 💬
Our team is always happy to hear from fellow travellers. No question is too small — drop us a line!